We own a lawn care co, we do every type of property you can imagine from mansions to sec 8 housing. At 1 of our higher end properties, the residents (it's a condo community) like to pick up sticks from the trees. We told them that if they bag the sticks, we would haul them away for free, but only when we have the dump trailer available. Otherwise, they would have to pay per load if we had to schedule specific pick-up times. Cue the CB. They had 30+ paper bags of sticks, called us complaining that it was taking us too long to get them and to do it now. We explained that it wouldn't be free, they got angry, and eventually they agreed to pay. Needless to say, we no longer offer them the free service. The lesson we learned was that even when you try to be nice, it's still not enough for some people