Meta is embarking on the most transformative change to its business and technology in company history, and Business Support Engineers will be at the forefront of this evolution with our business AI platform. We are looking for an engineer to play a key role in providing technical support to Meta’s partners with a true motivation for customer service and desire to improve the experience. We strive to continuously improve our products through development, fixes, and recommendations for our products to deliver a great experience for our customers and users.As a Business Support Engineer, you will understand industry trends, our partner's network evolution roadmap and its implication to our product roadmap. You will work closely with other regional offices and partnership teams and support a broad range of partners across the globe to integrate AI for business products into their offering.Business Support Engineer ResponsibilitiesProvide continuous proactive and reactive engineering support for our business partners that use our AI products, ensuring a high level of satisfaction from our serviceApply relevant AI and machine learning techniques to build and launch generative AI solutions using Meta’s Llama and other state of the art Large Language Models(LLM)Develop and maintain performance monitoring systems for infrastructure and operations to ensure our business partners’ integrations are highly availableDevelop and troubleshoot large-scale distributed systems that run our business AI infrastructure as well as partner specific integrations that utilize our platformAnalyze complex datasets for large-scale distributed systems to troubleshoot and improve our systemsProvide 24/7 on-call support coverage via rotation schedule (including weekends)Work directly with Platform and Infrastructure teams to investigate and properly assess reported issues and agree on fixes to be taken for continuous improvements in our products and deploymentsProactively analyze information to identify specific trends/opportunities and recommend appropriate tactical improvements, anticipating future business needs to improve the overall support…