According to new research, ‘Balancing the Books’, from leading payments platform Paysafe, an overwhelming 96% of U.S. small and medium-sized businesses (SMBs) accepting in-person transactions plan to upgrade their payments technology in the next 12 months. Despite some economic challenges, SMBs remain optimistic and view payment innovation, including e-commerce, as critical to their future growth as well as overcoming cash flow and fraud issues.