Capgemini, a French tech firm and Dai-ichi Life Holdings of Japan have signed a multi-year agreement to establish a global capability centre (GCC) in India.This agreement is poised to accelerate Dai-ichi Life Group’s digital transformation globally, in tune with the group’s goal to significantly strengthen its in-house digital capabilities and technology platforms, driving innovation and operational efficiency on a global scale, said an official communique.As per the agreement, Capgemini will bring its end-to-end capabilities at scale, including its presence and delivery track record in Japan, the Asia Pacific region and globally, to enable Dai-ichi Life Group’s transformation agenda. The partnership will focus on co-innovating solutions that streamline operations, harness the power of data analytics and artificial intelligence, and fortify cybersecurity defenses, all while helping to ensure a seamless and enhanced experience for Dai-ichi Life Group’s customers.“This strategic collaboration with Dai-ichi Life Group, a distinguished leader in the insurance sector, comes at a crucial time for the industry. Today, customer service remains one of the most powerful tools for encouraging loyalty and shaping brand perception, and this is increasingly enabled through technology,” said Aiman Ezzat, Chief Executive Officer at Capgemini.Published - June 10, 2025 09:00 pm IST