About Me & Core Competencies Experience: 3+ years in IT Technical Support, System Administration, and User Management. Ticketing & ITSM: Experienced with Jira, Zendesk, SLA/KPI management, and root-cause troubleshooting. System Admin & Directory Services: Active Directory, SAP User Management, access control, and user provisioning. Modern Tooling & AI: Hands-on experience leveraging AI tools (Claude, ChatGPT, Gemini, etc.) to optimize workflow, automate repetitive tasks, and speed up troubleshooting. Additional Tech Interests: Android Development (Kotlin/Java) and basic environment design in Unreal Engine. What I’m Looking For Fully remote positions (Global, US/EU timezone friendly, or async-friendly roles). Full-time, part-time, or contract roles in IT Support, Technical Specialist, or Application Support. If your team is hiring or if you know of any remote-first companies that value strong troubleshooting skills and dedication, I would truly appreciate any leads, referrals, or advice. I’m happy to share my resume, LinkedIn profile, or discuss my background further via DM. Thank you for your time and support!   submitted by   /u/Medical_Ball_6614 [link]   [comments]