Genuine question for the employees here because I might be overthinking this. Yesterday I picked up two bowls after work. Walking toward the exit, the bottom of the paper bag gave out and one of the bowls hit the floor upside down. Rice, chicken, sour cream. Everywhere. Completely embarrassing. I was standing there holding the remaining handle of the bag like an idiot. An employee came over with paper towels and helped me clean it up. I told her it was fine, I'd just buy another one. She said not to worry about it and went back to the line to remake my bowl. I offered to pay again when she handed it to me. She waved it off and said it was no big deal. Honestly, after a pretty awful workday, that small act of kindness meant a lot more than she probably realized. I wanted to leave a positive review and mention what happened. But then I started wondering whether writing "this employee gave me a free replacement" might actually cause problems for her if that's not something she's technically allowed to do. I don't know what kind of discretion employees have with remakes, especially when the customer is the one who dropped the food. And I know corporate policies don't always reward people for being reasonable human beings. So what's the best way to make sure she gets recognition without potentially putting her in an awkward position? Should I just leave a review saying the service was excellent and describe how kind she was without mentioning the free food? Ask for a manager next time? Something else? It feels ridiculous that I'm putting this much thought into saying thank you, but I'd hate for a well-intentioned compliment to backfire. Employees, what kind of positive feedback actually reaches you and makes a difference?   submitted by   /u/AmelieNori [link]   [comments]