ING announced today that Hilde Garssen will be appointed to the Management Board Banking (MBB) as chief human resources officer (CHRO), effective 1 September 2026. Hilde is currently chief people officer and a member of the Board of Management at KPN. She will succeed Ruth McGill, who left ING in November 2025. Isaac Vitini has overseen the CHRO role on an ad interim basis since then.The addition of the CHRO to the MBB reflects the increasing importance of our people and culture in our strategy aimed at becoming the best European bank by accelerating growth, increasing impact, and delivering value. This is especially relevant in light of the significant transformation of ING, ongoing technological developments and growing customer expectations.Hilde Garssen has more than 25 years of experience across the banking and telecommunications sectors. She has held chief human resources officer roles, at KPN and ABN AMRO. At KPN, Hilde has been the chief people officer since 2018 and a member of the Board of Management since 2019. Before joining KPN, Hilde spent 19 years at ABN AMRO in senior HR and transformation roles.Steven van Rijswijk, CEO of ING, said: “I am pleased that Hilde will join ING. Her broad experience in people leadership, transformation and organisational development will be invaluable as we continue to strengthen our culture and deliver on our strategy. Elevating the CHRO role to the Management Board reflects our conviction that people and culture are central to sustainable growth, strong performance and long-term value creation.”Hilde Garssen said: “I have always admired ING for being a digital bank where people and technology come together. These are two areas I’m passionate about and I look forward to joining and working with colleagues across the organisation to further develop the people strategy, culture and HR function for the future.”The appointment of Hilde Garssen has been approved by the European Central Bank.NoYesPeople Moves15 Jun, 2026