A complaint over late-night app alerts has resulted in acompensation payment and an ombudsman ruling for Revolut, after a customer saidnotifications disrupted his sleep and affected his workday.Complaint and Initial ResponseThe case, reviewed by the UK Financial Ombudsman Service(FOS), involved a customer referred to as Mr A. He reported that two pushnotifications sent on separate days activated his phone during the early hours,waking him and prompting concern that something was wrong with his account.Revolut offered £25 in compensation and directed thecustomer to settings that allow users to manage or disable notifications. Thefirm also stated that some communications must be sent without time limits dueto regulatory requirements.A Revolut customer recently took his grievance all the way to the Financial Ombudsman Service after receiving marketing alerts in the middle of the night. Listen to Business As Usual, brought to you by Okta: https://t.co/ga7FstcwhY#DigitalBanking #FintechUpdate… pic.twitter.com/PrZ6cafkOb— City A.M. (@CityAM) June 17, 2026The FOS decision noted: “Revolut explained how Mr A couldmanage his notifications, including how to opt-out of marketing communication.But it said its regulatory requirements meant some of its communications didn’thave timeframes.” Mr A said the disruption prevented him from returning tosleep and led to a poor day at work.Ombudsman Decision and Payment IssueThe dispute escalated after Revolut paid the compensationinto Mr A’s business account instead of his personal account. The customerchallenged both the payment handling and the compensation amount.An FOS investigator found that Revolut acted within itsobligations when sending the notifications and considered the £25 payment fair.Mr A then requested a final decision from an ombudsman.Ombudsman James Akehurst upheld the investigator’sconclusions. He said: “I realise Mr A will be disappointed with this as hebelieves Revolut should pay more compensation.”The final ruling required Revolut to redirect the £25 to thecorrect account but did not increase the payout. Revolut declined to comment on the specific case, citing theongoing ombudsman process, and said customers can opt out of marketingnotifications through the app at any time.This article was written by Jared Kirui at www.financemagnates.com.