The Life House Impact Project, led by Dr. Georgia Bowers, Professor Andrew King and Dr. Richard Green, worked with older LGBTQ+ people to document their real concerns about housing and social care—and then brought those experiences into training for the people responsible for that care. The report shows that the proportion of staff who said they regularly or always met their LGBTQ+ service users' needs rose from 55% to 85% in the weeks following the training.