Operational challenges related to the Unified Billing System (UBS) and mounting retrospective non-domestic or commercial power penalties are among the concerns that the Resident Welfare Associations (RWAs) — representing group housing societies along the Dwarka Expressway — in Gurgaon are planning to raise before the Haryana Electricity Regulatory Commission (HERC) as the regulator seeks details on compliance.This comes after the HERC, the state power regulator, initiated suo motu proceedings on August 25 into the “deliberate, continuous, and systemic non-compliance” of the HERC (Single Point Supply) Regulations, 2020, and the delayed rollout of a new system — Unified Billing Software — mandated by a 2022 circular. During the hearing, counsel for the Dakshin Haryana Bijli Vitran Nigam (DHBVN) submitted that the compliance rested with developers and RWAs, seeking time to gather field data. The Commission granted time until October 7 for the discom to submit its reply, scheduling the next hearing for October 12.In response, representatives from over 15 RWAs — across Sectors 99 to 113 in the Millennium City — convened on Saturday evening to deliberate on the regulatory fallout. While the RWAs welcomed the regulatory push to bring order to residential electricity distribution, they asserted that the billing software suffers from fundamental operational flaws and shifts administrative failures onto residents.The deadlockUnder the existing Single Point Supply (SPS) framework, DHBVN supplies bulk electricity to a housing society through a single primary meter, billing the society collectively.The RWA, or the developer, remains responsible for maintaining the internal distribution network, reading individual sub-meters, and billing flat owners.A major point of friction with this system, however, involves the split between domestic supply (DS) tariffs for residential units and non-domestic supply (NDS) or commercial tariffs that are applied to the common amenities such as clubs, community halls, and retail outlets in the societies.“DS and NDS category billing is the real problem,” said P N Mishra, General Secretary of the RWA at Suncity Avenue, Sector 102. “DHBVN has penalised our society with ₹97 lakh in arrears for not raising bills accordingly, but it is not our fault. We have requested DHBVN for unified billing, and we send commercial consumption readings separately, but the department is not helping. That is why we want to be a part of the HERC proceedings.”Story continues below this adThe discom, according to several RWAs, has routinely issued retrospective commercial bills dating back four to five years, even in societies where load was already formally declared in approved electrical plans.‘Software flaws, pilot failures’At the same time, residents have also disputed the readiness of the Unified Billing Software. “We want to adopt the Unified Billing System, but we strongly doubt the software will resolve our issues,” said Sunil Sareen, a resident of Imperial Gardens in Sector 102. “Not a single society in Gurgaon has successfully transitioned to this software so far.”Rajesh Kumar of Mahindra Aura in Sector 110 highlighted that his society had attempted to onboard the system. “The software was opted by our society, but it still did not resolve the billing system. We were hopeful, but it failed,” he said.Sunny Singh Daultabad of the Dwarka Expressway Gurugram Development Association pointed out that managing SPS reconciliation requires regulatory and technical acumen that elected RWA members often lack. “SPS billing is a highly technical and financially sensitive exercise involving metering, tariff categorisation, reconciliation, and recovery. It is effectively being handled by RWA office-bearers who are ordinary residents without domain expertise,” he said.Demand for direct connectionsStory continues below this adDuring Saturday’s meeting, the RWAs contended that the discom should transition flat owners to direct connections and individual billing, wherever legally and technically viable, limiting RWA oversight strictly to common area power consumption.The RWAs have stated that their planned joint petition before the HERC will document the ground realities and structural impediments faced by societies, prior to the Commission’s October 12 hearing. As they plan to raise the concerns with the regulators, these are the other demands that they want to raise:– Relief on retrospective tariffs: RWAs seek an urgent audience with the Managing Director of DHBVN to roll back retrospective NDS arrears where loads were already sanctioned in approved plans.—Trial runs and Standard Operating Procedures: They want the DHBVN to conduct dummy runs, issue a comprehensive written standard operating procedure (SOP), and provide formal technical training before making software adoption compulsory.