A Best Buy shopper said he only wanted a laptop when a short exchange over the word “sir” ended with the staff refusing to complete the sale. In a TikTok video posted by abjfa6, the customer appears on camera in a green shirt and describes what he said happened inside the store. He said he told the worker, “I said, thank you, sir. That’s it. You’re going to grab me a laptop, ma’am.” The narrator stated that a middle-aged man went into the store to buy a new laptop. While he compared models, he asked an employee for help. After the worker answered his questions, he said he simply thanked the employee with “thank you, sir.” TikTok recap describes a refused laptop sale and a later corporate complaint According to the customer in the video, the employee then became upset and pointed to her long hair. He said she told him she identified as a woman and asked why he had assumed her gender. The customer said she then refused to finish the laptop sale. @abjfa6 Customer Calls Employee “Sir,” Then Gets Denied Service at Best Buy#news #foryour #typ #bestbuy #sir ♬ original sound – abjfa6 The confused shopper said he asked another employee for help. The narrator in the TikTok video stated that the second worker supported the first employee and also refused to sell him anything. The customer said he did not intend to insult anyone and only wanted to purchase a computer. Customer service disputes can escalate, as a McDonald’s worker refused to serve a customer over drink complaints. He said he left the store without a laptop. The video showed him speaking to the camera about the encounter and later walking out of a Best Buy location. The recap also used store exterior shots and laptop display footage while retelling the account. The customer said he later filed a complaint with Best Buy’s corporate office. The TikTok narrator stated that after reviewing the incident, the company fired the employee who had confronted him. That claim comes from the recap video and has not been confirmed separately in the provided material. The video identified the first worker as Shane and showed that person with long hair and a yellow safety vest. It described the second employee as a young woman. The customer kept saying he only wanted the computer and that “thank you, sir” was all he had said. The clip sparked an online debate. The narrator said some people believed the customer made an honest mistake and should not have been denied service. Others said employees deserve to have their identities respected. The recap added that many agreed that refusing an entire sale over one misunderstanding was an unnecessary reaction. Viewers commenting on the TikTok video focused on the refusal of service and on whether both workers should have faced discipline. One commenter wrote, “Good for Best Buy for terminating them the second employee that wouldn’t help either should’ve also been terminated.” Such customer service disputes can escalate quickly, as when an Illinois woman wished a Dunkin employee a good day and the same employee allegedly called her a weirdo. Another commenter wrote, “that’s what’s wrong with the world.” A third commenter wrote, “Honestly this s–t only exists in America.”