I have grown up eating Chipotle, it’s one of my favorite lunch spots but I can’t support their business anymore after the experience I just had. On 8/29 I placed an online order at a location I’ve never been to as they had a drive through. It was around $50 and upon arriving, the worker had a really poor attitude at the window. She handed me my bag which was starting to rip before even out the window and everything almost fell out. I then asked for the drinks which she didn’t seem to realize I ordered, she shut the window and I watched her grab 2 small cups and proceed to fill them up with Coke. When she went to hand them out to me, I instructed her that they were supposed to be large and I didn’t even get to tell you what drink it was supposed to be.. as soon as I said larges, she turned around and the window shut again as I was trying to tell her what drinks they were.. she proceeds to hand 2 large Cokes this time, one completely dripping down the side in soda. I told her the one not leaking all over that’s Coke I’ll take, the one on the right should be Diet Coke. Again, she swaps it and this time hands back the final drink with the lid halfway off. After this atrocious experience, I tried to call customer service from the parking lot but found there is absolutely no number listed and you can only chat/email now. I emailed in my complaint before even heading home I was so upset. I get home, to find my trucks seat stained from sour cream due to the ripped bag/container of sour cream not shut properly. Get inside, divvy up food between me and myself wife, her quesadilla tortilla was “rolled up” in tin foil and the foil was so stuck to the tortilla, you couldn’t peel the foil off. They included the wrong rice, sour cream all over.. it was insane. My burrito was absolute mush and gross. 9/4 Chipotle emails me back asking for order confirmation info to which I respond and include additional info about the issues with the food (not included in initial complaint as I was so mad I sent the complaint before even leaving their parking lot) and instructed how this was a complete waste of $50. 9/5 Chipotle has the balls to say “To make up for this inconvenience, I’ve sent one free drink offer via email for you to use within the next 30 days.” What the hell happened to this company??? Why can’t I even call and talk to a human?   submitted by   /u/coryforman [link]   [comments]