Tonight, I placed an order at my local Chipotle at 9:15 PM, and the app said it would be ready at 9:30 PM. I got to the store and my order wasn't ready. I wasn't too upset at first i understand it's a Saturday night and they're busy but about 10 other people ended up waiting over an hour in the pickup area, half of whom were DoorDash drivers. Meanwhile, the pickup shelves were completely filled with DoorDash orders that no one had picked up. I'm guessing they were those low to no tip orders. An hour and 20 minutes passed. By 10:50 PM just 10 minutes before closing they told me and several other people that they had run out of chicken and steak. They said they couldn't make any more because they were about to close and only had three people working. To make matters worse, they originally only had four people working, and one left, leaving a crew of just three on a busy Saturday night. They told us we would have to contact support to get a refund. I talked to the Pepper support bot, and it said my order was not eligible to be refunded. I managed to get in touch with a live agent after that, but they just stopped replying in the chat. Several other people and I just wasted over an hour of our Saturday night only to leave the store empty handed. This was probably the worst experience I've had with a restaurant in my entire life   submitted by   /u/ApprehensiveBug1774 [link]   [comments]