A TikTok video is showing everyone what really goes on inside the mind of a very specific kind of restaurant customer. The footage captures a woman who used bad jokes and a dose of humiliation on her server, apparently because she thought a drink order was taking too long. As the TikToker described the situation in the caption, “Woman goes off on waitress because she didn’t bring the drinks on time.” As the server starts walking to the table with a drink on a tray, the video captures the camerawoman telling her, “Well damn. How long is it gonna take for my refill to come?” When the server reaches the table, the customer continues, “Girl, you are just in time. I was waiting for you. Like, um, when you came last time. You didn’t ask me if I wanted another drink. I said she must not want me to get tipsy tonight. She’s looking out.” The server laughs awkwardly and moves things along, asking, “Can I get you guys anything else?” The filmer seems to have expected another reaction because she immediately stated, “Yeah, it was a joke, cause you didn’t bring me my drink. You. You held it hostage over there.” The server laughs politely and responds with “I’m sorry.” Her cooperation seems to trigger the filmer to double down. The art of deescalation She tells the server, “You were talking to him. I said, girl, if you don’t get your behind over here on my drink right now, i’mma come and snatch it off your tray.” The server just laughs again and tells her, “Alright. Let me know if you guys did anything.” The customer lets the situation go finally, responding with a “Thank you.” @creativemedia91 Woman goes off on waitress because she didn’t bring the drinks on time. #fypシ ♬ original sound – Must See Tv TikTok was overwhelmingly supportive of the server, and almost no one had anything good to say about the customer. One user commented, “Hate ppl like this.” Another posited that the behavior was a setup for later, writing, “her excuse not to tip.” One recent incident saw a server receive just a 2-cent tip on a $93 bill. A third user agreed, advising other servers in this situation, “Waiters and waitresses, take your time. You’re not getting a tip either way, so take care of the other patrons.” In another incident, a table of rude customers allegedly talked past their pregnant server before skipping the tip. Many others highlighted the unfairness of the situation, with one person writing, “Like wtf is she supposed to say to any of this nonsense?!” One TikToker who identified as a server shared, “As a server myself I am sooo tired of people like this. I’ll be literally running around and a customer will act like I’m not doing my job properly.” Dealing with this type of behavior is a major challenge for restaurant staff. According to Sauce, handling demanding customers is an art that requires patience and professional strategy. Sauce notes that while the old adage is that the customer is always right, battling it out in public is the wrong approach. The organization emphasizes that rudeness can be contagious, and it is vital for staff not to let one negative interaction ruin their day or impact their service for other patrons. When facing such hostility, Sauce suggests using “the power of the pause.” This means taking a breath and avoiding the natural human reaction to jump to one’s own defense. Instead, staff should remain professional, actively listen, and show empathy, even when the customer is acting out. The goal is to diffuse the situation, as kindness often mirrors kindness. However, Sauce also points out that there are limits. If an intoxicated customer becomes volatile or disruptive, it’s the responsibility of the management to step in, stop service, or even ask the guest to leave if necessary. The online community clearly agrees that the server in the video handled a difficult moment with grace. One commenter noted, “i just know that smile vanished off her face the second she turned away.” Another user stated their belief that “Managers need to kick out rude guests.” A third expressed how they would have dealt with things. They wrote, “I would’ve told my manager and she would’ve been cut off because ain’t no way you talking to me like that sober.”