This is such a small thing but it's happened to me enough times that I'm starting to think it's a legitimate problem with how Chipotle operates. Went in yesterday specifically craving my usual bowl. White rice, black beans, chicken, corn salsa, sour cream, cheese, guac. The girl starts making it. Rice, beans, chicken, all good. We get to the salsa side. "No corn today." Okay, annoying, but whatever. "No sour cream either." Getting less enthusiastic now. Then we get to the end and they're out of guac too. At this point I'm standing there looking at a bowl of rice, beans, chicken and cheese that I honestly don't really want anymore. But the food is already made. There's a line behind me. The employee is holding my bowl waiting for me to say something. So of course I say "that's fine" like an idiot and pay full price for a meal I wouldn't have ordered if I'd known what was missing. And here's the thing: I don't blame the employee. She didn't decide to run out of half the ingredients. She was nice about it. I just don't understand why there's no simple system for telling customers what's unavailable BEFORE they start building their order. A little sign at the beginning of the line. A whiteboard. Literally a piece of paper taped to the glass. Because once you've watched someone put food in a bowl for you, it feels weirdly rude to change your mind. I know technically you can just walk away, but that means wasting food that somebody already prepared, and I don't want to do that either. Employees, is there an actual reason stores don't announce missing ingredients upfront? Are you not allowed to put signs up? And customers, am I the only one who's paid for a disappointing bowl just because it was already halfway made?   submitted by   /u/Ferengi62_Weasel [link]   [comments]