Jump to contentSwipe for next articleIndependent Bulletin homepageDownload our appAllNewsSportCultureLifestyleHarriette BoucherFriday 11 September 2026 09:02 BSTPassenger helps Gatwick staff after cancelled flightsCyber security expert Kurtis Toy volunteered as a "human megaphone" to assist overwhelmed easyJet staff at Gatwick Airport during major flight disruptions.The chaos was triggered by a National Air Traffic Services technical glitch that affected around 2,163 flights and impacted at least 300,000 passengers.Mr Toy shouted crucial updates regarding cancelled flights and baggage collection procedures to the waiting crowd after noticing workers lacked amplification equipment.Grateful passengers and staff thanked Mr Toy for his assistance, though he modestly downplayed his actions as "just loud customer service".Transport secretary Heidi Alexander summoned the chief executive of Nats to account for the disruption, marking the third major system failure in three years.In fullGatwick Airport passenger hailed ‘hero’ after helping easyJet staff deal with travel chaosMore bulletinsThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in