A Hawaiian mother traveling from O’ahu for her brother’s wedding was left stunned after the Residence Inn by Marriott she booked provided a standard plastic laundry basket when she requested a crib for her toddler. The videos Shawna Lynn (shawnaaa.lynnn) shared on Instagram and TikTok went on to rack up over 1.9 million views in just two days as everyone puzzled over the strange mix-up. Shawna Lynn documented the encounter with different videos across both platforms. On TikTok, she posted her initial reaction to making the discovery. However, Instagram got more detail, even if it was just a clip of her showing the Rubbermaid laundry basket that the staff had provided, complete with plastic bags and toilet paper inside. She claimed in the overlay text, “The “baby bed” my Residence Inn by Marriott tried to give me… and even after sending my dad down to tell them this was NOT a crib, they continue to insist that it was and said if we don’t want it they will take it back…” In her caption, she asked her viewers, “Someone please confirm that I’m not crazy because in what world is this a crib? We requested a crib for our baby, and the hotel continues to insist this was one.” At least she is sorted for laundry In a later storytime video, Shawna’s sister admitted that she is the one who accepted the crib. She explained that when the staff member arrived at her room to drop off the “crib,” he seemed to anticipate her confusion. “So sorry, it’s ugly, like kind of ugly,” he reportedly said. She told Shawna’s viewers that she was so bewildered that she initially brought it inside, wondering if it might unfold or transform into a proper sleeping space, and wanted Shawna to deal with it. View this post on Instagram She did say that she had an inkling something was off when she spotted the brand name. Considering Rubbermaid made food containers, she realized it probably wasn’t nursery furniture. When Shawna came in and had to confront the basket, she outsourced it to her father. Of course, their account of the exchange can’t be independently verified. The footage of the laundry basket itself, however, speaks for itself. Shawna and her sister claimed that when their father tried to talk to the front desk, the employee on duty doubled down, insisting the laundry basket was indeed a crib. When her father pointed out the metal rim and the toilet paper, the staff member reportedly claimed the paper was there “just in case the baby makes a mess.” One Instagrammer had the perfect comment for the interaction: “This screams “employee who has never met a human child in their life”.” Many commenters pointed out that this could be a massive safety issue. A TikToker noted, “This is a huge liability for the hotel! What if someone actually put their baby in there and something happened!!” This is especially true because a child’s curiosity finds them in more precarious positions, like inside a claw machine. @shawnaaa.lynnn I really need someone from @Marriott Hotels to explain this one #hotelfail #residenceinnmarriott ♬ original sound – Shawna Lynn It’s a valid concern. According to DZEE hotel suppliers, standard hotel cribs are expected to feature sturdy wooden or metal frames, slatted sides for ventilation, and a firm mattress that meets safety standards. Whether it’s a full-size crib, a mini crib, or a Pack ‘n Play, these items are designed to provide a secure environment for an infant. A laundry basket, by any definition, doesn’t meet those requirements. Marriott does provide clear procedures for requesting a crib while booking. Their website notes that it can be booked through the mobile app too. However, if the alleged delivery is true, the system clearly relies on the hotel actually understanding what those requests mean. One commenter shared a similar experience, noting, “We requested one in advance with Marriott too and when we got there the poor guy behind the counter didn’t know what it was supposed to look like, so I went with him to EVERY FLOOR in the hotel to look in each storage room looking for it.” @shawnaaa.lynnn Replying to @Erica sorry it took so long to get back. We’re at a wedding. So it was technically resolved ?? still a huge liability for the hotel if someone actually put their baby in that… bahaha ♬ original sound – Shawna Lynn Ultimately, Shawna’s situation was resolved after her father asked to speak to the manager. While he was away, the employee allegedly returned, knocked on the door, and said, “Sorry for the mix-up. This is a pack and play.” Which it wasn’t, but at least it was removed. Interestingly, that doesn’t seem to be something Shawna realized or addressed. Nor do we know if they got an actual crib in the end. So, if you are planning your trip, you might want to book ahead and maybe double-check exactly what the hotel considers a “crib” before you arrive.