Has anyone ever successfully gotten a refund through Pepper?

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Last weekend we picked up chipotle through chipotlane and both of our meals were totally ice cold. We picked up at pick-up time and exactly when the app told me it was ready. We continued eating anyway cause the flavor was fine (we didn’t have reheating access, we basically picked it up and parked across the street to eat in the car). After I finished my first taco I found a hair (that clearly wasn’t either of ours) pretty much mixed into my cheese. Neither of us could continue after that. I used Pepper to report it and it had me fill out a form to explain what happened. At the end it told me it was going to review with the store manager to make sure they’re serving proper proportions 😩 Just curious because $30 for 2 inedible meals was quite insane   submitted by   /u/katuAHH [link]   [comments]