I broke the pipette on some really expensive cosmetic product once. I emailed the company asking if they might be able help me with my accidental pipette murder and they were so fun and helpful about it 😅 Long story short they ended up organising for a replacement (full) bottle for me. So yeah, I’m against the grain here too because sometimes I think great customer service pays companies back in the long run (within reason, and dependent on product/company, obviously). Years later, I still use that cosmetic product, and I probably wouldn’t have done if I’d dropped and broken it the first time I’d used it.