NatWest Group has launched a new accreditation in AI and Data Ethics, designed to support colleagues across the bank in the responsible and ethical use of artificial intelligence. The programme builds on NatWest’s pioneering partnership with the University of Edinburgh, where a bespoke AI and data ethics course was developed and delivered to around 90 colleagues from across the bank, including a range of roles and business areas. By taking the best of that learning and making it available to all 60,000 colleagues across the group, this structured programme is designed to embed critical skills across the organisation, supporting more consistent outcomes for customers as AI becomes increasingly part of colleagues’ day-to-day work. It is expected to take two to three months to complete, with the first modules launching in June and full rollout continuing through to October. It includes: Eight structured e-learning modules aligned to NatWest’s AI Ethics Principles A collaborative half-day session focused on real-world application Practical guidance to help colleagues identify, assess and manage ethical risks when using AI in day-to-day roles. This includes understanding how to ensure AI-driven decisions are fair and unbiased, and how the data used to train them can influence outcomes. On completion, colleagues will receive an internal NatWest Group accreditation in AI and Data Ethics and will be required to complete ongoing learning as AI capabilities and standards continue to evolve. Dr Paul Dongha, Head of Responsible AI and AI Strategy at NatWest Group, said: “As AI becomes increasingly embedded in how we serve customers and run our bank, it’s important that we equip colleagues with the skills and confidence to use it responsibly. Building on our existing AI and data ethics training, this accreditation gives our colleagues even more practical tools to recognise risks, ask the right questions and make better decisions in their day-to-day roles. By bringing this to all our colleagues, we’re building a strong culture of responsible AI – helping ensure we continue to be a trusted partner to our customers by meeting their needs, improving their banking experience and delivering consistent outcomes.” The new accreditation reflects NatWest’s broader approach to shaping the future of banking through the use of technology, data and AI, while maintaining a strong focus on trust and responsibility. This includes: Tailored AI learning to build skills and knowledge in different roles across the organisation – from senior leaders shaping strategy to colleagues using AI safely and responsibly in their day-to-day roles. Core AI modules have been completed by all colleagues, with more than half choosing to undertake additional training. The rollout of generative AI tools to colleagues to support their day-to-day work – from research and analysis to customer interactions, as well as fraud prevention and complaints handling. AI-enabled virtual assistants such as Cora to help customers manage their finances and access more personalised support. Supporting wider discussions on responsible AI through initiatives such as the Responsible AI Network, which launched in Manchester earlier this year and will continue with a further event in June, bringing together practitioners, academics and businesses to share best practice and explore the future of ethical AI. One colleague taking part in a pilot of the scheme said: “AI is already becoming a really useful part of my day‑to‑day work, helping me find information more quickly and respond to customers more efficiently while making sure they get the right support. I can see it playing an even bigger role going forward, so having this kind of training will be really important in helping me use these tools confidently, understand where the risks are, and make sure I’m using them in a responsible way.” NoYesArtificial Intelligence22 Jun, 2026