Credit: Ryan Whitwam / Android AuthorityTL;DRGoogle denied a warranty claim on a Pixel 9 Pro Fold after initially promising a free repair.The owner claims there’s no physical damage to the phone, but Google wants it to pay $660.Many others in the replies confirm similar treatment, with Google rejecting warranty claims for vague reasons.Your experience of owning a Pixel may depend on your needs, usage, and preferences, but we’ve often heard the same disappointing story about Google’s customer support. Most people can’t find a more fitting word than “nightmare” to describe their experiences with Pixel customer support, and new stories keep emerging. We’ve seen stories of Google rejecting warranty claims without any actual damage to devices and Google offering weak excuses, such as using a case, to reason problems with devices.A Pixel 9 Pro Fold user recently recounted a frustrating experience with Google customer support while trying to get their phone fixed. About a month ago, a blob suddenly started appearing on their Fold’s inner display. Upon reaching out, Pixel support initially told them the phone would be fixed for free because it shows no signs of physical damage. That’s probably because Google covers the Pixel 9 Pro series’ display issues, whether they originate from manufacturing defects or screen lines popping up after updates, under the Extended Repair Program it announced last year.