Christian, who posts on TikTok as @christiancooks99, said in a video that he ordered a new iPhone 18 Pro Max the day orders opened, which he believed was September 12th. He explained that the phone was on backorder and that he had waited two weeks for it. Because of the high cost, a signature was required for delivery. He stated that he was working from home when he received an email saying his package had arrived. Christian said he went downstairs right away to sign for it, but the package was not there. When he checked the email again, it showed the package had been signed for and delivered. Christian said he searched around his apartment building and spoke with the concierge, but no one had seen the phone. He noted that the delivery email did not include a photo of where the package was left. He then called FedEx customer service to ask why the phone was marked as signed for when he had not received it. Christian searches for the person who signed for the phone and leaves a note Christian said the FedEx representative told him the package was signed for by someone named John G. He claimed he did not know anyone by that name and that no one else knew he was getting the phone. The representative reportedly asked if he had a roommate or if anyone nearby could have signed for it, and Christian said he did not. @christiancooks99 #storytime ♬ original sound – christiancooks He stated that FedEx put in a ticket for him after he said he did not know where John G lived. Christian said he then asked the building concierge if anyone named John G lived there, but the staff member told him they could not share that kind of information. While walking back to his apartment, he noticed a doormat with the same last name as John G. Christian said he could hear a television and a dog moving inside the apartment. He knocked on the door, and after getting no answer, he knocked louder. He claimed he heard someone inside tell the dog to shut up and stop barking, but no one came to the door. He pressed the Ring doorbell and said, “Hello, is this John G? I think you might have grabbed my iPhone.” He stated that he continued knocking for about 10 minutes. Christian said the television was eventually turned off and the dog went quiet, leaving the apartment silent. He went back to his own apartment and wrote a note that read, “Hey, this is Christian. I think you have my iPhone,” along with his apartment number and phone number. He slipped the note under the door and said that when he returned, the television was back on and the dog was moving around again. Christian said in the video, “I’m pretty sure I just got robbed for like $1,800, and if FedEx doesn’t help me, I will get that phone back from John G. I don’t care how it’s done, I’m going to find a way to get that phone back. I might just go sit outside of his apartment crisscross applesauce until he walks out.” FedEx advises customers whose packages appear to be missing or stolen to file a claim online, save tracking information and receipts, and be ready to show the value of the item. For U.S. packages, the company says claims must be filed no later than 60 calendar days from the shipment date. The company also lists options such as redirecting packages to nearby retail locations, leaving delivery instructions, or placing a temporary hold on deliveries through a free FedEx Delivery Manager account. FedEx disputes over missing packages can leave customers weighing their next step, as one woman who waited for her Lululemon order asked whether to file a police report after FedEx claimed delivery with questionable proof. One commenter urged Christian to contact police right away. Another suggested always picking up high-value items in store. A third pointed out that the phone has a serial number and that Apple would know if someone tried to use it. One viewer questioned why a signature is required if anyone can sign for the package. Another recommended having the phone delivered to an Apple Store next time so the store could call when it is ready for pickup. Package theft keeps playing out on camera, as a Maryland woman captures a man allegedly stealing her delivered package on doorbell camera.