Stanbic Bank Uganda has hosted a customer engagement forum in Lira City, bringing together clients from its Commercial, Business and Personal Banking segments to discuss their banking needs, share feedback and explore opportunities to strengthen customer relationships.The engagement, held at Margarita Palace in Lira, is part of the bank’s activities to celebrate 35 years of operations in Uganda and its annual October Love Month, which focuses on listening to customers and giving back to the communities in which the bank operates.The delegation was led by Sam Fredrick Mwogeza, Stanbic Bank Uganda’s Executive Director and Head of Personal and Private Banking, alongside senior members of the bank’s executive team, including Samuel Bulenzi, Head of Client Coverage; Sylvia Atuhairwe, Head of Distribution; Aaron Akampa, Head of Enterprise Banking; Sonia Karamagi Kassaga, Head of Customer Experience, among others.Speaking at the forum, Mwogeza emphasised the importance of maintaining close relationships with customers and understanding their evolving financial needs.He said the bank’s 35-year journey in Uganda had been shaped by its partnerships with customers, individuals and businesses whose activities contribute to the country’s economic growth.The engagement, he noted, provides an opportunity for the bank to listen directly to customers, understand their experiences and identify ways to improve its products, services and overall banking experience.The forum also provided an opportunity to discuss how Stanbic can better serve customers across different banking segments, particularly entrepreneurs and self-employed individuals who require financial solutions tailored to the nature of their businesses and income streams.Addressing customers, Bulenzi explained that the bank continues to invest in accessible banking channels and a range of financial solutions designed to make banking more convenient.“As Stanbic, our purpose is clear: Uganda is our home, and we drive her growth. But we drive that growth together with our clients. It is through the partnerships we build with you that we can contribute meaningfully to Uganda’s economic development,” he said.Bulenzi explained that the bank’s service offering extends beyond traditional branch banking to include automated teller machines (ATMs), cash deposit machines, agent banking and its contact centre, which provides customers with remote assistance.He said these channels are designed to make banking more accessible and enable customers to manage their financial needs conveniently.He added that Stanbic recognises the contribution of self-employed individuals and business owners who create employment and support livelihoods within their communities.“We want to make the banking journey easier for you, whether you are a salaried individual or a self-employed customer. We recognise the important role you play in creating jobs and putting food on the table for many families,” Bulenzi said.He noted that the bank offers a range of solutions covering everyday banking, business transactions, borrowing, insurance and investments, enabling customers to manage their finances and plan for the future.Through its banking and investment solutions, Stanbic seeks to help customers bank their business proceeds, access financing where appropriate, protect their families and enterprises through insurance, and explore investment opportunities suited to their financial goals and risk profiles.The Lira engagement forms part of a wider series of customer forums scheduled to take place across Uganda throughout October.Sam Fredrick Mwogeza, Stanbic Bank Uganda’s Executive Director and Head of Personal and Private Banking pose for a group photo with some of the stakeholders at the Customer Forum The forums are intended to strengthen dialogue between the bank and its customers while gathering insights that can inform improvements in service delivery and customer experience.The October Love Month activities also extend beyond customer engagements to include community initiatives aimed at supporting social wellbeing and creating positive impact.As Stanbic marks 35 years in Uganda, the bank continues to underscore its commitment to supporting individuals, businesses and communities through financial services, partnerships and initiatives aligned with its purpose: “Uganda is our home; we drive her growth.”The post PHOTOS: Stanbic Bank Takes 35-Year Anniversary Customer Engagements to Lira appeared first on The Insider.