Flexys, a provider of technology for supporting customers in arrears or financial difficulty, announces a partnership with The Very Group to enhance the technology used to help those who fall behind on payments, helping them to get back on track with the right support at the right time.The software will give The Very Group’s teams a real-time, complete view of each customer's situation, so they can make more informed decisions, respond to individual circumstances and offer suitable, affordable options. With the partnership, Flexys will provide: a complete, real-time view of each customer's account, so teams can tailor their response to individual circumstancesone place for advisers and strategy teams to see the full picture and act on itaffordability tools built in, to help agree repayment plans customers can genuinely sustainautomation that handles routine steps, freeing advisers to spend time with the customers who need more helpreporting built on real-time data, so the business can see how well customers are being supportedThe software is designed with FCA Consumer Duty in mind, helping The Very Group evidence that it delivers good outcomes for customers who find themselves in difficulty.James Hill, CEO of Flexys, said: "Our partnership with The Very Group reflects our commitment to helping financial services providers deliver more effective, personalised customer support through technology. Our software is designed to make it easier to understand individual circumstances, provide appropriate support and give customers greater flexibility in how they manage their finances."The project reflects where the industry is heading. Under FCA Consumer Duty, lenders and credit providers are expected to show they deliver good outcomes for customers in difficulty. More are now moving to modern, cloud-native software that puts each customer's circumstances, real-time information and affordability at the centre of the support they offer.NoYesInfrastructure06 Nov, 2026