US nurse here. Currently one year into case management after 5 years bedside. All at the same hospital. Working in healthcare is very hard, we all know this. The broader system and how insurance works (and what it does and doesn’t cover and how and why) are nearly impossible to understand even if it is your full time job. More and more often, recently, I have patients and families voicing very valid complaints/confusion/frustration/outright anger about the challenges of navigating healthcare and insurance coverage. They take a lot out on me because I’m the person who is there to receive it and, although it isn’t my fault that things are so difficult, I’m the “face” of healthcare for them in the given moment and there is no one else for them to take it out on. 99% of the time I agree with them and their complaints. Nevertheless, I am burning out from apologizing — what feels like dozens of times a day — for problems in a system that I cannot control or fix. I am not in a position to change jobs at this juncture in life due to personal reasons, otherwise that would be my preferred solution. I’m looking for advice on how to build better mental/emotional boundaries when receiving this feedback from patients/families. I’m doing so much mental gymnastics and my brain is in knots as a result. Help pls.   submitted by   /u/Princess_Pineapple32 [link]   [comments]