Truecaller's CEO Rishit Jhunjhunwala views TRAI's expanded jurisdiction as an encroachment on the IT Ministry's regulatory authority. He argues that compelling IT intermediaries to dictate user information infringes upon existing frameworks. This regulatory dispute centers on the labelling of calls from specific number series. Truecaller maintains that spammers exploit these numbers, violating TRAI's directives. The company advocates for collaborative solutions to enhance consumer protection and transparency.