Skip to navigationSkip to main contentSkip to right columnADVERTISEMENTBecky RobertsonThu, July 16, 2026 at 11:15 PM GMT+2 5 min readJUSTIN TALLIS/AFP/Getty ImagesAs large companies increasingly turn to AI to maximize efficiencies, people across industries are being forced to integrate the tech into their daily duties (if they're not being edged out of their roles completely).But, not everyone is taking the switch lying down, especially as certain programs continue to show their flaws.Must ReadThough the artificial intelligence takeover has impacted certain sects of desk workers the most (apologies, junior professionals), automation has also made its way onto American warehouse floors, where some staff are finding their new computer coworkers to be more of a hindrance than a help, at times.Amazon (AMZN:NASDAQ), the world's largest company by revenue (1) as of this year, is one of those who has taken a tip from Chinese factories by introducing new AI systems to help manage staff in some of its vast facilities. But, internal documents from early in a pilot phase showed that human managers were regularly intervening, whether by ignoring the software's suggestions, finding "loopholes" around its requests or shutting down certain components altogether when they believed they knew better.Memos and conversations acquired by Business Insider (2) discuss the early difficulties of rolling out the new workplace features, which were being tested to improve the ecommerce giant's supply chain as consumer demand — especially for speedy fulfillment (3) — grows.Executives wrote that offering best practices for how managers should use the algorithmic guidance was proving "insufficient" and the impacts of the new tech, hard to measure, as management wasn't following its recommendations."Without system-enforced guardrails, manual overrides and habits erode even the best science," one memo stated. As a result, a primary objective identified for this year was "hard" enforcement.Documents portray an incomplete picture of ongoing developmentAn Amazon spokesperson, though, tells Moneywise that these leaked files depict an "incomplete picture" of the company's plans and the many phases these new features will go through."Managers still make decisions — this technology simply gives them better information to make those decisions, and frees up more time they can spend supporting their teams," the representative said. "As with all new systems, we continuously iterate on the logic — it takes time, testing and iteration to get there, which is why it's inappropriate to draw broad conclusions during initial testing phases."Terms and Privacy PolicyEU DSA contactPrivacy & Cookie SettingsMore Info