Maintaining an enterprise-grade video conferencing environment requires visibility into the health of its devices. We're introducing new ways to see Google Meet hardware user-reported feedback directly in the Admin console.We’ve also updated user-side feedback options to replace generic reporting with structured actionable feedback making it easier and more intuitive for room participants to report problems.Redesigned user interfaceThe new feedback menu on Google Meet hardware now features responses that are tailored to the reporting context (In-Call, Out of Call, Live stream). These new feedback options collect better details, making it easier for admins to understand and troubleshoot the issue.In-Call Feedback: Users are presented with call specific options to report a problem , like “Can’t see others” or “Poor audio or video quality.”Out-of-Call Feedback: When filing feedback from the touchscreen landing page, users now see a new set of join-related problems, including “Can’t join Meet call” and “Can’t join Teams call.”Livestream Feedback: Users viewing large-scale livestreams will see dedicated options to report a problem.Admin console improvementsThe Google Meet hardware section of the Admin console now features enhanced monitoring tools. Feedback is no longer proxied as a background telemetry event; it is now a primary, sortable “device information” column within the device list.Enhancements include two new columns on the device list page, including:Last feedback submitted - A sortable column displaying the exact timestamp of a device’s most recent report, which can be filtered by 1, 3, 7, or 30 days. Clicking the timestamp opens a side panel containing specific feedback details.Feedback in the last 28 days - A cumulative count of reports filed for a specific device over a rolling 28-day period, allowing for the identification of recurring faulty devices.The Google Meet hardware device list featuring new “Last feedback” and “Feedback in last 28 days” columnsAdmins can get more information about a specific “Last feedback” by clicking on the date, a side panel will open providing the specific feedback details:The feedback side panel on the Admin console now shows the new set of problems customers have reportedIn addition, we’re introducing a new "With feedback in last 7 days" filter, which instantly prioritizes devices with recent reports and repositions the feedback columns to sit next to the device name for immediate visibility.A new filter to glance at devices with feedback filed in the last 7 days.Getting startedAdmins: Ensure the “Let users send feedback to Google” checkbox is selected in GMH Settings > Data Sharing > Feedback is ON at the domain or organizational unit (OU) where the device is enrolled. Visit the Help Center to learn more.End users: Users can report feedback during or after a call or livestream via the “Report a problem” button. Visit the Help Center to learn more.Rollout paceRapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on July 14, 2026AvailabilityAvailable to all Google Workspace customers with Google Meet hardware devicesResourcesGoogle Meet Hardware Help: Get support for Google Meet hardwareGoogle Meet Hardware Help: View & edit device informationGoogle Meet Hardware Help: Monitor the health of devicesGoogle Meet Hardware Help: How to report a problem from a meeting room device