I’m an LVN working night shift on a Med-Surg unit, and I honestly just need to vent because this situation has been bothering me. My manager recently sent a message in our work group chat about a patient complaint regarding call bells not being answered in a timely manner and certain nursing care supposedly not being completed. She didn’t mention me by name, but I knew it was my patient, and what frustrates me is that I know the care I provided throughout my shift. For some context, I was warned during report that this patient could be difficult and would occasionally snap at staff. I went into the shift with an open mind, and honestly, she was fine with me. She had her moments, but I was patient with her and made sure she was comfortable. She would complain about being cold, so I’d bring her extra blankets, tuck her in, and make sure she had what she needed. I was answering call bells throughout my shift alongside my assigned CNA, and I never left her requests unaddressed. We also spent a considerable amount of time assisting her with personal care, mobility, and a dressing change. At one point, she even became emotional and thanked us for helping her accomplish something she hadn’t been able to do during her hospitalization. I genuinely thought we had a good shift with her. Then I find out she’s complaining about not receiving proper care, including something I personally completed. What bothers me most is that instead of my manager reaching out privately to ask what happened, she addressed the complaint in our work group chat. I would’ve had no problem explaining the care I provided, but it felt like conclusions were being drawn before anyone even heard our side. I’m not saying patients aren’t entitled to complain, because they absolutely are. And I’m not saying I’m a perfect nurse either. But it’s frustrating when you put so much effort into taking care of someone, only to feel like none of it matters because of one complaint. I take my job seriously, and I genuinely care about my patients. I just wish management would hear both sides before making staff feel like they weren’t doing their jobs. Has anyone else dealt with something similar? How do you not take these situations personally?   submitted by   /u/Spiritual-Mode4807 [link]   [comments]