"A more comprehensive update can be found under M01550821 in the Microsoft 365 admin centre, as well as at status.cloud.microsoft if the admin centre is unavailable to you," the company said. (Reuters Photo)Following a major global outage, Microsoft said service availability was improving, with email queues significantly reduced and approaching normal levels.“We’re continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues.“We’ve implemented additional mitigation measures, are restoring remaining affected infrastructure, and are investigating residual service issues while closely monitoring service health and validating recovery across affected connection methods.“A more comprehensive update can be found under M01550821 in the Microsoft 365 admin centre, as well as at status.cloud.microsoft if the admin centre is unavailable to you,” the company said.We’re continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues. We’ve implemented additional mitigation measures, are restoring remaining affected infrastructure, and are investigating residual service issues while closely monitoring service health and validating recovery across affected connection methods. A more comprehensive update can be found at MO1550821 in the Microsoft 365 admin center, as well as https://t.co/bVoAAh3D2G if the admin center is not available to you.— Microsoft 365 Status (@MSFT365Status) November 13, 2026The disruption was first flagged on Thursday, November 12, at around 7:40 am Pacific Time (PT). Microsoft initially acknowledged problems with its Teams platform in North America before reports of wider service interruptions began emerging.Users across different regions complained of difficulties logging into their email accounts, accessing inboxes, and sending or receiving messages.Must Read | Microsoft’s 21 hour outage: How its fallout cascaded into lives of users worldwideThe scale of the disruption was reflected in Downdetector’s tracking data, which registered close to 130,000 user reports at the peak of the outage. Although complaints subsequently began falling, Microsoft indicated that its engineers were continuing efforts to restore normal operations.Early findings pointed to network connectivity issues and unusually high loads across multiple regions. Microsoft later traced the disruption to a process used by affected servers to establish secure connections.Story continues below this adThe process was reportedly struggling to handle the increased demand, leaving some servers unable to respond to incoming requests. After its initial recovery measures failed to deliver the expected results, Microsoft began exploring alternative ways to expand available capacity.The company also started reversing certain configuration changes that had been introduced around the time the disruption began.Microsoft has further stated that there is currently no evidence suggesting that the outage was triggered by a cyberattack.