I work at a Chipotle in the suburbs, mostly on the line. Yesterday a woman came through and asked for a bowl, and when I put a normal scoop of rice in, she said, "That's it? Last time they gave me double." I told her it was a standard portion and I could add a little extra if she wanted, but she kept staring at the bowl as if I had done something criminal. Then she asked me to add more, and when I did, she said I was "still skimping" and asked for a manager. My manager came over, listened, and gave her an extra scoop anyway. She left with a bowl that was almost overflowing, and the whole line behind her was watching. I know the customer is always right in theory, but part of me felt it made it look like I had been stingy on purpose. I'm still new, a few months in, and I worry about getting in trouble for portions. I follow the guidelines because that's how they trained me, but some customers clearly expect something different. How do you deal with this? Do you just add extra to avoid conflict, or is there a way to explain it politely without sounding defensive? Any experience from people who work the line would help, im trying to learn how to handle these moments.   submitted by   /u/ZestyHeron20485 [link]   [comments]