I'm going to be as vague as possible. Comes to the ED for cough, cold, congestion for more than a week. Charge decides to have him treated through the lobby after a clean CXR and COVID swab. Then, phone rings off the hook. Apparently, they are on the board of a famous CA health system and insurance company (I am not in CA). IMS attending, the unit manager, and another provider all ask "why aren't they in a room?! Don't you know who they are?!" No we don't. That doesn't matter. They have simple complaint. Our charge (bless her) put them in fast track hall bed just to be dispo'd with robitussin-DM. I come with their packet. They are on the phone with the pharmacy, papers still warm from the printer mind you, to be greeted with something a lot of their customers/consumers/ patients deal with with a blind eye and a shrug from the c-suite end, "you have xx insurance? We don't contract with them. Usually you have to go to their pharmacy." Their reply, "well is it ready?" "No, and it is over the counter." "Well, I can pay cash. Can you make it for me?" He takes his packet and all but runs out. The sweet schadefreude of him seeing what their customers that aren't in the usual network deal with made me giddy. We contract with this company to be an admitting hospital for them, but not a designated center. It causes so much confusion for their patients and many fall through the cracks since they don't have a dedicated hospital.   submitted by   /u/pdmock [link]   [comments]