One star. A national BOGO promotion shouldn’t become the customer’s problem when Chipotle’s own system fails. I waited about 15 minutes in line at the Chipotle on Beach Walk during the advertised national BOGO promotion. Both bowls were made, but when I reached the register, the QR code wouldn’t scan to apply the deal. Instead of simply handling what appeared to be a technical issue with a manager override, the manager with glasses on refused. Her response was essentially, “If I discounted it for you, I would have to do it for the other 20 people.” YES that is the correct thing to do!!! Exactly. If 20 customers are being affected by a known issue with a promotion your company is actively running, then management should be fixing the problem for those 20 customers, not using the number of affected people as a reason to do nothing. I wasn’t asking for a special favor or an unauthorized discount. I was asking the store to honor the promotion Chipotle was advertising. The food had already been made, and rather than resolve the issue, the manager chose to let two bowls go to waste because I wasn’t going to pay more than the advertised deal simply because their QR system wasn’t working. Terrible customer service and an especially poor management decision. If your technology fails during a national promotion, empower your managers to make it right instead of making customers eat the cost. One star. Quite possibly the only thing consistent about this location is the terrible service.   submitted by   /u/Ok_Drive_4670 [link]   [comments]