The inaugural CX Insurance Exchange will bring together 50 senior insurance executives at the InterContinental Miami (October 15-16, 2026) to explore how customer experience, claims transformation and AI can drive measurable business impact across the insurance industry.As insurers face rising claims volumes, increasing regulatory pressures and rapidly evolving customer expectations, the Exchange has been designed as an exclusive, invitation-only forum for leaders responsible for customer experience, digital transformation, claims and operations. The event features senior leaders from organizations including Prudential Financial, Liberty Mutual Insurance, PEMCO, Equitable, Amica Insurance, Germania Insurance, HUB International, Northwestern Mutual and Guardian Life. Attendees will participate in keynotes, think tanks, panel discussions and peer-to-peer networking focused on the future of insurance customer experience.The 2026 agenda will focus on four key themes shaping the future of insurance customer experience:Leveraging AI to enhance customer experience while maintaining trust and regulatory compliance.Reimagining claims and service journeys for a digital-first world.Demonstrating the measurable value of customer experience initiatives and embedding customer-centricity across the enterprise.Building the talent, operating models and change management capabilities required to sustain long-term transformation.What is an Exchange? About UsUnlike traditional conferences, the CX Insurance Exchange operates as a closed-door, peer-led environment with no exhibition hall and no press attendance, enabling candid conversations among senior decision-makers on the industry's most pressing challenges and opportunities.Secure your place and discover what's next for customer experience in financial servicesDownload the Event Guide to explore the full agenda and speakers: https://bit.ly/4y7WU1d Request an Invite to join this exclusive event: https://bit.ly/4gY7nWN Solution providers can enquire now to connect with senior decision-makers and explore partnership opportunities: https://bit.ly/4y5JmDd *Places are limited and participation is by approval only.Media ContactSophia StockdenMarketing ExecutiveIQPC ExchangeEmail: sophia.stockden@iqpcexchange.comWebsite: https://www.cxnetwork.com/events-customer-experience-exchange-bfsi-east/insurance NoYesFinTech StartUps20 Aug, 2026