I ordered catering from Chipoltle for 70 people tonight (almost 900$) and on the order I requested delivery. About 20 minutes after the scheduled delivery time, the delivery guy texted me to say they “didn’t have the order”. The phone numbers to the retail stores all roll to an AI bot and then to a call center. After an hour on hold and having to call back, they told me the order was cancelled. After we scurried to order pizzas, the manager from the store (eastgate shopping center in mayfield Ohio) called me and told me she had the order and that I needed to pick it up. When I told her that I’d been trying to sort this out for the past 90 minutes and it was too late, she replied that I’d have to get a refund from corporate and hung up on me. This company needs a lesson in customer service.   submitted by   /u/ColdHorror2247 [link]   [comments]