Summary We are a web development agency looking for a reliable Client Call Manager who can join client meetings, communicate clearly, and help pass information between our clients and internal development team. The main focus of this role is client communication rather than coding or formal project management. You will join calls through Zoom or Google Meet, listen carefully to client requests, ask relevant questions, take clear notes, and communicate the important details to our developers and designers. You will not be required to write code or make complex technical decisions. However, some general familiarity with websites or software projects will help you understand conversations and communicate more effectively with both clients and the production team. This is a part-time, long-term opportunity. Applicants must currently be located in the United States or Canada and be available during EST or PST business hours. Main Responsibilities Join scheduled calls with agency clients Communicate with clients in a professional and friendly manner Listen to client requirements, feedback, and concerns Ask follow-up questions when requirements are unclear Take organized meeting notes Send clear summaries and next steps to the internal team Help developers and designers understand client expectations Share basic progress updates with clients Follow up on unanswered questions or missing information Help reduce misunderstandings between clients and the production team Keep communication organized across multiple ongoing projects This is not a sales or customer support call-center position. Most conversations will be related to websites, web applications, design, development, technical updates, revisions, and ongoing client work. Required Qualifications Currently located in the United States or Canada Fluent English speaking and writing skills Comfortable speaking with clients on video calls Available during EST or PST business hours Clear and professional communication Strong listening and note-taking skills Able to organize client feedback and explain it clearly to others Reliable, responsive, and comfortable working remotely Able to handle several client conversations without losing important details Reliable internet connection and a professional environment for calls Previous client-facing experience is preferred, but you do not need to have worked as a formal Project Manager. Candidates may come from different backgrounds, including client coordination, account management, web development, customer success, business analysis, agency work, technical support, or other client-facing roles. Preferred Qualifications The following experience is helpful but not required: General understanding of frontend and backend development Familiarity with websites, APIs, databases, hosting, CMS platforms, integrations, bugs, testing, or deployment Experience working with developers, designers, or other technical teams Experience gathering requirements for website or software projects Experience preparing meeting summaries, task descriptions, or client updates Experience using AI tools for meeting notes, documentation, research, communication, or workflow organization Experience working in a white-label agency environment We especially welcome applicants who are already familiar with white-label work or who are comfortable communicating with clients under an agency’s brand and representing the agency professionally. About the Working Environment We operate as an agency and support multiple client projects. In some cases, work may be delivered through a white-label arrangement. This means you may communicate with clients as a representative of our agency or one of our agency partners rather than promoting your own personal business or services. You should be comfortable following the agency’s communication style, respecting client confidentiality, and working as part of the internal team. Previous white-label agency experience is preferred, but it is not required. Schedule and Engagement Part-time, ongoing role Long-term opportunity for the right person Work will primarily take place during EST or PST business hours Weekly hours may vary depending on client meetings and agency workload Additional responsibilities or hours may become available over time Required Loom Video Please include a short 1–2 minute Loom video with your application. In the video, briefly introduce yourself and tell us: Your experience communicating with clients Your availability during U.S. business hours Why you would be comfortable representing a web development agency on client calls The video does not need to be professionally edited. We mainly want to understand how clearly and naturally you communicate. Applications without a Loom video will not be reviewed. How to Apply Please include a short summary of your relevant experience, your current location, your EST or PST availability, and your Loom video link. ( http://loom.com )   submitted by   /u/fly-a-kite [link]   [comments]