Hong Kong authorities should revamp their public inquiry hotline to better handle residents’ complaints by learning from Beijing’s model, lawmakers have told the chief executive at the first “rules-free and warm-hearted” closed-door dialogue session.While the current Legislative Council term marks the first since the 1997 handover not to hold any formal question and answer session with a city leader before the first summer recess, Chief Executive John Lee Ka-chiu emphasised that the new form of...