Took my mom to Chipotle for the first time this week. She's 67, has never been, and wanted to try it because I keep talking about the place. I ordered my usual chicken bowl. White rice, black beans, fajita veggies, pico, corn, sour cream, cheese, lettuce. Nothing fancy. She ordered a chicken bowl with white rice. The employee asked about beans. She said no. Salsa? No thanks. Sour cream, cheese, lettuce? No, I'm good. I was already at the register and figured she just wanted something simple. She's not a huge fan of spicy food, so whatever. We sit down and she looks at my bowl. "How much extra did you pay for all that?" I told her nothing. Same chicken bowl price as hers. She thought I was joking. Turns out she assumed every ingredient after the chicken was an optional paid add-on. She'd been trying to keep the price down by declining everything. She knew guac cost extra because she'd seen it mentioned on the menu, so she figured the other toppings worked the same way. The employee wasn't rude or anything. Just went through the questions quickly, my mom answered no, and that was that. So there we were with two bowls that cost exactly the same, except mine looked like an actual meal and hers looked like somebody had given up halfway through making it. She was pretty annoyed when I explained she could have gotten the beans, vegetables, cheese, and regular salsas without paying more. Her exact words were, "Well somebody could've bloody told me." And honestly, fair. I've been eating Chipotle for years. I know the routine. I know what's included, what costs extra, and when to ask for more of something. But watching someone who doesn't know any of that try to order made me realize how much information you're just expected to have before you reach the counter. She wasn't confused about what the ingredients were. She was confused about what she was actually buying. I went back up and asked if we could get some corn salsa and cheese on the side. The guy was nice about it and gave them to us. Mom says she's going back next week and getting "everything I'm legally entitled to." So I guess I've created a monster. But seriously, why isn't there a clearer sign explaining which toppings are included? The whole setup seems incredibly obvious until you watch someone use it for the first time.   submitted by   /u/Weir558_oracle [link]   [comments]