Zocdoc CEO explains how he pissed off a legion of his own physician customers and almost bankrupted the company in new audio documentary.

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https://commonshealthcare.com/episodes/oliver-kharraz-zocdoc/ TL;DR: they switched from a flat-fee model to a per-booking model which totally screwed many of the doctors on the platform. 1200+ customers signed a petition fighting the change and at least one sued Zocdoc, saying it was an unlawful kickback scheme. Suit was dismissed in 2019.   submitted by   /u/superagrocragamuffin [link]   [comments]