A mom said she paid $120 for a custom Hot Wheels cake for her five-year-old son’s birthday, only for the baker to miss the scheduled pickup and then refuse a refund. Jade, who posts on TikTok as @exploringjade, shared the story in a video that has gained over three million views. She explained that the cake was ordered three weeks earlier and paid for in full ahead of time. In the video, Jade described the order as a custom Hot Wheels design because her son is obsessed with the toys. She stated that the baker, identified as Savannah from Cakes by Savannah, claimed to have a family emergency and did not have the cake ready for the day-before pickup. Jade said the cake was still not finished on the day of the birthday itself. She claimed the baker refused to issue a refund because the ingredients had already been purchased and the cake had been made, and because the baker maintained creative control over the design. Jade added that the family now has to get a cake from the store for the evening event. She wrote in the video caption, “So much for supporting small businesses.” Details from the TikTok videos and customer messages On-screen text throughout the clip read, “We had this cake ordered 3 weeks ago & paid in full in advance.” She held up two images for comparison: one was the inspiration photo of a colorful multi-tier cake with bright flames, orange tracks, and toy cars, while the other was a plain white cake with a black-and-white checkered pattern around the base that she said the baker had texted them. Jade stated that her son is autistic and that Hot Wheels is his special interest, so the bright colors and exact theme were especially important to him. She noted that the family was leaving in an hour and a half for his birthday event without the ordered cake. She said her son would still have a great day regardless, before addressing the baker with strong language at the end of the clip. Missed pickups have frustrated other families too, like one Texas mom whose baker went silent before pickup. In a follow-up TikTok video, Jade claimed that Savannah had posted her husband’s phone number on Facebook. She stated that she has a screen recording of the post as proof, so deleting it would not remove the evidence. On-screen text in that video read, “Cakes by Savannah is now doxing my husbands phone number.” Jade said in the original video that the finished cake did not match the requested colors or design and looked like something that might cost around $30 at a grocery store. She emphasized that the pickup was supposed to happen the day before the party. Complaints about a cake not matching the order aren’t new, as one bride insisted her cake wasn’t as ordered. Viewers who saw the clip left a range of responses under the post. Viewers reacted strongly to the video, with many criticizing the cake that was delivered and the missed deadline. One commenter wrote, “wtf that’s not a hot wheels cake . and yes it can cause a complete sensory meltdown. cakes by savannah should be ashamed. also if it was ordered to be picked up the day before and not done is unacceptable.” Another suggested, “If you paid with card, dispute it.” A third commenter recommended reporting the business to the Better Business Bureau, leaving a Google review, and charging back the payment. Jade replied to that comment by stating, “We are doing all of those things, she reached out saying she would give us a full refund if we take our posts down.”