I work as a Patient Service Coordinator for a home health branch, and I’m trying to figure out whether the issues I’m experiencing are pretty normal for home health or if our workflow is unusually messy. A lot of the time, it feels like Intake/PSCs end up being the “catch-all” whenever something falls through the cracks between Sales, Scheduling, Clinical, and the branch. For example: Sales will tell us a patient is discharging **that day**, so we start trying to get everything ready. Then we call the patient/family and find out the patient is actually still in the hospital and doesn’t even know when they’re being discharged. We’ll push a patient to Scheduling, but if something is missing or the patient can’t be scheduled, the issue gets pushed back to the PSC to figure out. Clinical managers are supposed to handle things like Resumption of Care, but if they don’t see an email, the PSC ends up having to track them down and tell them about it. I’ve been questioned about whether I completed certain steps that I was never actually trained or instructed to do. When someone is out, calls/referrals get redistributed, but then the person doing the redistribution is also expected to make sure everyone else knows about it. There are constantly additional “small” tasks being added to an already full workload, without anything else being taken off the plate. The frustrating part isn’t necessarily doing the work. It’s the **unclear ownership**. It feels like if another department doesn’t complete something, the PSC is expected to notice it, fix it, and then potentially get blamed if it wasn’t caught. For those of you who work in **home health intake, admissions, scheduling, branch operations, or as a PSC**: **Is this just how home health works?** How are responsibilities normally divided between Sales, Intake/PSC, Scheduling, Clinical Managers, and branch leadership at your agency?   submitted by   /u/Vivid-Asparagus2584 [link]   [comments]