Every enterprise software vendor is currently selling some version of the same thing: AI agents grounded in enterprise context and governed by a central control plane. SAP, ServiceNow, Salesforce — they all have one. At its ONE conference in Amsterdam in June, OutSystems unveiled its version, and its CEO, Woodson Martin, agrees that they all look quite similar on the surface, but unsurprisingly, he also believes that OutSystems has a very different approach.Martin tells The New Stack that, in his view, “It would be very easy to just look at the market today and say all enterprise software players are offering exactly the same thing.” The reason for that, he says, is that enterprise agent orchestration, “is sort of greenfield today. Everybody’s aiming for it. Everybody’s got a great story about why they’ll be a leader or a player.”For OutSystems, the story is neutrality. While SAP and Salesforce pitch agent orchestration from within their ecosystems, where they are also the systems of record, the 25-year-old former low-code company, which now describes itself as an agentic systems platform, wants to be the layer that coordinates across all of them without owning the underlying data.OutSystem’s agent platform. Credit: The New StackThe advantage of not being a system of recordMartin says the company has been playing some version of this for a long time. “We’re glue between commercial off-the-shelf solutions,” he says. “We’re the thing that makes the enterprise their own enterprise, as opposed to an SAP enterprise or a Salesforce enterprise.”One asset management customer, he says, has used OutSystems as the orchestration engine across about 80 systems for fund onboarding for the past six or seven years. That wasn’t for any agentic systems yet, of course, but OutSystems’ role in this isn’t all that different. “We’re already playing that orchestrator role,” Martin says. “In other cases, we don’t have that position yet in the account, and we’ll have to fight for it.”Tiago Azevedo, OutSystems’ CIO, makes the same argument. “We are agnostic to all of those things.” The OutSystems platform doesn’t create most of the data it touches, he notes. Instead, its focus was always on integrating existing systems. “Our happy place is when we bring several of those systems all together into a form that makes sense for a process,” he says.Credit: The New Stack.Open to Claude, Codex, and KiroAt the ONE conference, the company launched the OutSystems Agent Experience, a platform layer that exposes Model Context Protocol (MCP) and Agent2Agent (A2A) services. Developers can now build, publish, and extend OutSystems applications with third-party coding tools like Claude Code, Codex, Cursor, and Kiro, AWS’s spec-centric IDE. The first of those services is now live on the OutSystems Developer Cloud (ODC), the cloud-native, current-generation platform. Support for OutSystems 11, the older self-managed platform where a large part of the installed base still runs, launched in early access“Existing customers that live on O11, they’re like: what I would love to do was to be able to use Claude or Codex or whatever to evolve my applications in O11,” Azevedo says. “So we made that possible. “[…] We made a lot of people happy.” And indeed, when this was announced in the keynote, it drew more applause than some of the other large product announcements.He sees no alternative to opening up the platform, given how freely developers now move between coding tools. “I strongly believe in open systems,” he says. “You close those environments, you’re gone.”Other launches at the conference include the Agentic Enterprise Orchestration service and the next-generation OutSystems Agent Workbench, which is now generally available and adds agent evaluations, guardrails, semantic search, and Amazon Bedrock support. There is also a preview launch of a new modernization service, built on AWS Transform and Kiro, for migrating COBOL and Lotus Notes systems onto the platform, as well as a pre-packaged agentic solution for loan origination, the first of a family of packaged agentic industry solutions, which arrives later this year.The new bane of IT departments: shadow AIShadow IT has returned as shadow AI, Azevedo says. And while he has always managed to stay ahead of internal technology demands with previous platform shifts, that’s getting harder now. “With AI it’s impossible,” he says. “It’s literally impossible. It’s not humanly possible.”The way he describes it, a central team can build maybe 10 large agentic workflows that solve company-scale problems. “Those are what we call the big bets,” he says, and these bets exhaust the team’s capacity. Everything else means letting the rest of the organization build its own agents, and every one of those requests immediately raises questions of who gets to touch which company data and through which MCP servers. Demand from every department, he says, is growing almost exponentially.The token billUnsurprisingly, this is now also coupled with the question of how much all these tokens cost. “I also have my CFO saying, what about the token usage? And what about the budget? And who’s gonna pay for that?” he says. “If you look at, let’s say, 500 euros or dollars a month, times 12, times, let’s say, 1,200 or 1,500 people, these are millions in a year.” For now, at OutSystems, he rations token budgets almost by hand, protecting projects that could scale and trimming those that serve an audience of one.“It’s the most expensive software — and I managed big contracts,” says Azevedo. “The most expensive I’ve ever had in my hands.”“It turns out my number one consumer of tokens on Anthropic in the month of April was a business value consultant in Australia … why is he burning $7,500 in tokens every week? That’s not in the budget.”Martin tells a similar story from the CEO perspective. “It turns out my number one consumer of tokens on Anthropic in the month of April was a business value consultant in Australia,” he says. “And we’re like, why is he burning $7,500 in tokens every week? That’s not in the budget.”Martin traces the shift to the latest generation of reasoning-heavy models, which arrived around January and February, “and we’re getting these token bills in March and April that are starting to scare everyone.”For the overall OutSystems platform, the answer to this is model flexibility. Customers can bring their own models, swap them without touching the agent logic, and route requests through Amazon Bedrock to whatever is the cheapest option to do the job effectively. Some customers built model routers on OutSystems early on, Martin says, sending complex asks to expensive models and simple ones to cheaper ones. He also argues that OutSystems’ Enterprise Context Graph means that reasoning over an enterprise context graph is less token-intensive than reasoning over an application’s raw codebase.“I think organizations are going to develop more discipline around this as we have for other elements of material spend in any enterprise,” Martin says. “This is now becoming material for almost everyone.”OutSystems’ advantage may indeed be that it isn’t a system of record but ties into all of them. As those systems of record open up with new MCP tools, the former low-code platform may just be in the right position — and with the right customer base — to help its customers tie all of these together, even as those platforms launch their own agent builders and orchestration platforms. Sometimes you may want your agent to be close to the data, but over time, nobody wants to manage half a dozen agent orchestration platforms either. 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