Launched on June 11, the app enables citizens to flag grievances pertaining to potholes, which witness an uptick during monsoon (Archive)Even as the Brihanmumbai Municipal Corporation is undertaking the mega road concretisation project, Mumbai has so far recorded at least 6,758 potholes since the onset of monsoon. Of these, at least 3,461 complaints of potholes were flagged by citizens through channels such as the BMC’s new ‘My Pothole Quick Fix’ application.Over a month since the ‘My Pothole Quick Fix’ app was introduced, the BMC on Friday launched the live dashboard of the application for public viewing, enabling citizens to track real time data about the total number of pothole-related grievances. This comes after demands to make the app data publicly available and enhance transparency.Launched on June 11, the app enables citizens to flag grievances pertaining to potholes, which witness an uptick during monsoon. Besides the application, citizens can also raise their concerns through mediums such as the WhatsApp Chatbot, social media and the BMC’s disaster number. Once flagged, the BMC seeks to resolve the complaint by fixing the potholes within a 48-hour window, for which the civic body has pressed one road engineer in each of its 227 wards.Apart from this, the civic body also deploys its own engineers on the field to carry out daily road inspection and track potholes which need to be fixed.Collectively, senior officials said that 6,758 potholes have been recorded across Mumbai’s roads since the onset of monsoon in June. Of the total potholes, 3,297 were identified by the civic staffers while 3,461 potholes were flagged by citizens on the app.Of these, the 2,961 potholes identified by BMC have been fixed and 3,252 of the total pothole-related grievances raised by the citizens have also been resolved. On Friday evening, dashboard data showed that of the 3,461 complaints, at least 253 complaints pertained to other agencies while 935 complaints were found invalid as they did not pertain to the potholes.Show cause notices in three areasAccording to senior officials, show cause notices have been issued against at least six sub engineers for failing to resolve the complaints and fix the potholes. The notices have been issued for lapses in Bandra west, Dharavi and along the linking road.Story continues below this adThe BMC fixes the potholes using mastic, with an average of 8-10 mastic cookers deployed across the city on a daily basis.Abhijit Bangar, Additional Municipal Commissioner (Projects) said, “The notices are primarily issued to ensure that the potholes are acknowledged promptly and fixed on time in a bid to avoid the possibility of the potholes getting bigger and prevent any inconvenience and risk to citizens.” Bangar maintained that the number of potholes has seen a considerable dip compared to previous years.Stay updated with the latest - Click here to follow us on Instagram© The Indian Express Pvt LtdTags:BMCMumbai potholes