How HDFC Leverages AI to Serve 120 Million Customers

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India’s largest private-sector lender, HDFC Bank, plans to become an AI-first institution within the next twenty-four months. The bank will weave artificial intelligence into every product, process, and policy. The three pillars that are guiding their work are conversational customer experience, real-time risk management, and sharper internal productivity. The effort matters because the bank serves […]The post How HDFC Leverages AI to Serve 120 Million Customers appeared first on Analytics Vidhya.