‘This is unacceptable’: Noida man finds plastic glove inside sandwich ordered via Zomato, company responds

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The Zomato customer posted a screenshot of his order summary, which included two sandwiches (Image source: @SarawagiSatish/X)A Zomato customer was left stunned after discovering a plastic glove in the food he ordered. On X, Satish Sarawagi, the customer, shared disturbing images of a sandwich he had ordered from Salad Days, a delivery-only food brand operating in the Delhi-NCR region.In one of the photos, a disposable plastic glove can be seen placed between the slices of bread, among the sandwich ingredients. These gloves are meant to be single-use and to ensure hygiene, are to be discarded immediately after handling food.Sarawagi, a resident of Noida, also posted a screenshot of his order summary from the Zomato app, which included two sandwiches –– a broccoli, corn, and basil pesto sandwich on a sourdough baguette and a smoked cottage cheese and pepper sandwich.Tagging Zomato’s Deepinder Goyal and the restaurant, he wrote, “@zomato @zomatocare, I ordered a sandwich and found a glove inside the food! This is unacceptable and a serious hygiene concern. Please investigate and respond ASAP.”See the viral post here.Zomato responded publicly to the post, expressing concern over the issue. In a reply, the official support handle @ZomatoCare wrote, “Hi Satish, we’re absolutely shocked to hear about this. We can’t begin to imagine how upsetting this must have been for you. Please allow us some time to discuss this with our restaurant partner. We’ll get in touch with you to discuss this further.”Hi Satish, we’re absolutely shocked to hear about this. We can’t begin to imagine how upsetting this must have been for you. Please allow us some time so that we can take this up with the restaurant partner, we’ll get in touch with you to discuss this further.— Zomato Care (@zomatocare) August 26, 2025Responding to the viral post, Salad Days promised a probe into the matter. “@SarawagiSatish We’re taking this matter extremely seriously and have immediately launched a thorough investigation with our quality assurance team. This kitchen has been flagged for urgent review. Please DM us your contact details so we can coordinate directly and ensure this is resolved properly,” the post read.@SarawagiSatish We’re taking this matter extremely seriously and have immediately launched a thorough investigation with our quality assurance team. This kitchen has been flagged for urgent review. Please DM us your contact details so we can coordinate directly and ensure this is…— Salad Days (@saladdaysco) August 27, 2025Also Read | ‘Getting worse’: UK-based creator shows how he protects his phone while walking in Mumbai vs London, sparks conversationSarawagi also shared that the restaurant took 18 hours to address the complaint. “Refund? Does that matter? What is an honest mistake? They didn’t reply for 18 hours until it was highlighted by the media,” he wrote.© IE Online Media Services Pvt LtdTags:social media viralszomato