Letters to the Editor dated November 7, 2025 - The HinduBusinessLineSENSEX 83,216.28 -94.73NIFTY 25,492.30 -17.40CRUDEOIL 5,306.00+ 44.00GOLD 120,722.00+ 109.00SILVER 147,801.00+ 732.00SENSEX 83,216.28 -94.73NIFTY 25,492.30 -17.40NIFTY 25,492.30 -17.40CRUDEOIL 5,306.00+ 44.00CRUDEOIL 5,306.00+ 44.00GOLD 120,722.00+ 109.00'; } document.getElementById("lgdv").innerHTML = htmlElements; } function numberformat(i) { return Number(parseFloat(i).toFixed(2)).toLocaleString('en', { minimumFractionDigits: 2 }) } async function gatherResponse(response) { const { headers } = response; const contentType = headers.get('content-type') || ''; if (contentType.includes('application/json')) { return await response.json() } return response.text(); } function getWidth() { if (Math.max(document.body.scrollWidth,document.documentElement.scrollWidth,document.body.offsetWidth,document.documentElement.offsetWidth,document.documentElement.clientWidth) > 991) { document.getElementById("mob").style.display = "none"; document.getElementById("lgdv").style.display = "block"; } else { document.getElementById("mob").style.display = "block"; document.getElementById("lgdv").style.display = "none"; } } getWidth();]]>Updated - November 07, 2025 at 09:32 PM.AI policy: Pragmatic approachApropos your Edit “Sensible policy” (November 7). India’s new AI Governance Framework reflects a mature and pragmatic approach to regulating emerging technologies.By choosing to adapt existing laws rather than rushing into rigid new legislation, the government acknowledges that flexibility is crucial in a field advancing faster than legal systems can respond.Yet, the framework also exposes unresolved gaps around liability, data protection and competition. Traditional principles like purpose limitation and data minimisation clash with AI’s dependence on vast, evolving datasets, creating uncertainty for developers.Equally concerning is the growing market concentration among global tech giants that could stifle domestic innovation.To ensure responsible and inclusive growth, India must move swiftly from policy intent to implementation, aligning innovation with accountability and fairness.K Chidanand KumarBengaluruThis refers to the Editorial ‘Sensible Policy’ (November 7). India’s middle-path approach to governance contrasts with the EU’s rule-driven model and the US’s market-based system.Though the Digital Personal Data Protection Act (2023) is a step forward, enforcement remains weak and data breaches continue, showing that privacy safeguards need real strengthening.In the AI era, where historical data drive models, strict limits are needed to prevent misuse of client-specific information. AI systems should rely only on anonymised or generic data, and sensitive data should be stored on secure local servers with clear audit trails.Srinivasan VelamurChennaiImprove serviceThis refers to “Personal-touch banking is needed, FM tells CS Shetty” (November 7).The clarion call given by the Finance Minister for improving the customer service in banks is both timely and welcome.The steady decline in service quality, particularly in public sector banks, is evident. According to RBI data, the number of cases handled under the Banking Ombudsman Scheme rose by a staggering 85 per cent in 2023-24. It would be simplistic to attribute this merely to the surge in the digital transactions.The cold attitude and inadequate working knowledge of employees-especially at the counters call for an urgent and well-structured remedial drive from the HR management of banks.R MohanKumbakonamPublished on November 7, 2025Sign into Unlock benefits!Access 10 free stories per monthAccess to comment on every storySign up/Manage to our newslettersGet notified by email for early preview to new features, discounts & offers${ ind + 1 } ${ device }Last active - ${ la }