The Institute of Behavioral and Decision Science (IBDS) at HKU Business School (HKUBS), in collaboration with the Hong Kong Association for Customer Service Excellence (HKACE), released a new study report focusing on employee well-being and stress intervention. The study highlights significant differences in stress levels faced by employees at various organizational levels, and reveals that relying solely on stress education to reduce stress is largely ineffective. Moreover, different intervention strategies have varying efficacy depending on the employee's position within the organization.