Notifications can be managed in browser preferences.Jump to contentIndependentSwipe for next articleIndependent Bulletin homepageDownload our appAllNewsSportCultureLifestyleJane KirbyThursday 16 April 2026 01:08 BSTCovid-19 inquiry: Healthcare system 'came close to collapse' and NHS ‘only just’ coped in pandemicA new study has revealed that two-thirds of patients in the UK experienced at least one administrative problem with the NHS over the past year.These issues include patients having to chase test results, receiving appointment reminders after the date, and being given incorrect information, contributing to an “admin doom loop.”The report, based on responses from 1,908 adults, indicates that public perception of NHS administration and communication has worsened since 2024, with less than half now rating it as good.Significantly, 41 per cent of patients stated that these negative experiences make them less inclined to seek NHS care in the future.Organisations behind the study, including the King's Fund and National Voices, are urging the government to make NHS administration a national priority, advocating for clearer standards and better integrated digital tools.In fullPatients forced to chase NHS test results in admin ‘doom loop’Thank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in