Salesforce deepens AI ties with OpenAI, Anthropic to power Agentforce platform

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AdvertisementAdvertisementBusinessSalesforce logo is seen in this illustration taken February 16, 2025. REUTERS/Dado Ruvic/Illustration14 Oct 2025 08:45PM Bookmark Bookmark WhatsApp Telegram Facebook Twitter Email LinkedInRead a summary of this article on FAST.Get bite-sized news via a newcards interface. Give it a try.Click here to return to FAST Tap here to return to FASTFAST Salesforce expanded partnerships with OpenAI and Anthropic to integrate their frontier AI models into its Agentforce 360 platform, aiming to deliver enterprise-grade AI tools to a wider range of businesses and regulated industries.The deals, announced on Tuesday, will embed OpenAI's latest GPT-5 model and Anthropic's Claude family of models directly into Salesforce's ecosystem, enabling employees and consumers to interact with customer data and analytics in ChatGPT, Slack and Salesforce's own software.The twin deals underscore Salesforce's push to make its Agentforce 360 platform a central access point for major AI models, as enterprise software makers race to integrate generative AI tools into everyday business workflows.Agentforce 360, launched globally on Monday, was designed to create, deploy and manage AI agents across an entire organization.The expanded OpenAI partnership allows users to access Salesforce's Agentforce 360 directly inside ChatGPT, work with data, build Tableau visualizations and to develop AI agents within the Salesforce platform.A new "Agentforce Commerce" feature will also let merchants sell products via ChatGPT's Instant Checkout while retaining control of customer data and fulfillment.Anthropic's Claude models will be available to customers in regulated sectors such as financial services, healthcare and cybersecurity through Salesforce's secure cloud environment. The companies will also develop industry-specific AI tools and integrate Claude more deeply into Slack and the Agentforce 360 platform.Source: ReutersNewsletterWeek in ReviewSubscribe to our Chief Editor’s Week in ReviewOur chief editor shares analysis and picks of the week's biggest news every Saturday.Sign up for our newslettersGet our pick of top stories and thought-provoking articles in your inboxSubscribe hereGet the CNA appStay updated with notifications for breaking news and our best storiesDownload hereGet WhatsApp alertsJoin our channel for the top reads for the day on your preferred chat appJoin hereAlso worth readingContent is loading...Expand to read the full storyGet bite-sized news via a newcards interface. Give it a try.Click here to return to FAST Tap here to return to FASTFAST