Written by Sweety KumariDecember 9, 2025 05:49 PM IST 3 min readThe Civil Aviation Ministry deployed Director Tanvi Sundriyal to Kolkata Airport for an on-ground review as IndiGo’s nationwide disruptions entered their eighth day. (Express Photo by Amit Chakravarty)Following the recent operational issues with IndiGo, the Ministry of Civil Aviation on Tuesday dispatched a senior director to Netaji Subhas Chandra Bose International Airport, Kolkata, to ensure that passenger services remain smooth and uninterrupted.Civil Aviation Director Tanvi Sundriyal conducted a comprehensive, on-the-ground review, inspecting passengers’ touchpoints and interacted directly with affected travellers to understand their concerns firsthand. She assured them of MoCA’s continuous efforts to stabilise operations and improve the overall travel experience.She visited key areas, including IndiGo’s helpdesk, airline ticket booking counters, check-in counters, security hold area (SHA), departure gates, and queue management zones.Commercial flight operations in the country have faced significant disruptions since December 2, following mass cancellations of Indigo flights. The primary reason for this disruption was attributed to crew shortages in the wake of the new Flight Duty Time Limitation (FDTL) rules, which stipulate more rest for pilots and rationalisation of their flying duties — particularly late-night operations.Sundriyal held a review meeting with senior officers of Airport Authority of India (AAI), Kolkata Airport, Central Industrial Security Force (CISF), and airline representatives. They engaged in detailed discussions regarding ongoing actions and additional steps required to streamline flight operations, enhance manpower deployment, and strengthen passenger facilitation measures.Sundriyal commended the proactive measures already implemented by AAI, CISF, and airlines to assist passengers, such as increased staff deployment, special facilitation counters, real-time passenger updates, and improved coordination among all stakeholders.She reiterated that the Ministry is actively monitoring the situation and has extended its full support for the swift normalisation of services.Story continues below this ad“AAI Kolkata Airport assures all passengers that every possible effort is being taken, in coordination with MoCA and airlines, to restore normal operations at the earliest and provide efficient assistance across all touchpoints,” said an officer at Kolkata airport.Also Read | ‘IndiGo back on its feet; most of bags stuck at airports delivered’: CEO Peter ElbersOn Tuesday, flight services at Kolkata airport, where there were 91 scheduled arrivals and 90 scheduled departures, were not affected. Out of 181 flight services, only one flight experienced a delay in departure, according to reports. However, IndiGo cancelled around 180 flights from Bengaluru and Hyderabad airports.Sweety Kumari reports from West Bengal for The Indian Express. She is a journalist with over a decade of experience in the media industry. Covers Crime, Defence, Health , Politics etc and writes on trending topics. With a keen eye for investigative and human-interest stories. She has honed her craft across diverse beats including aviation, health, incidents etc. Sweety delivers impactful journalism that informs and engages audiences. Sweety Kumari is a graduate of Calcutta University with an Honors degree in Journalism from Jaipuria College and a PG in Mass Communication from Jadavpur University. Originally from Bihar, she is brought up in Kolkata and completed her education from Kendriya Vidyalaya SaltLake. Multilingual, Sweety is fluent in English, Hindi, Bengali, and Maithili. She started her career as an Entertainment and lifestyle journalist with a newsportal in Kolkata. She is working with The Indian Express for 8 years now. ... Read MoreStay updated with the latest - Click here to follow us on Instagram© The Indian Express Pvt LtdTags:domestic flightsKolkata airport